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Rethinking IT
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Business Telephony Simplified
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What is UniFi Talk?
UniFi Talk is a novel approach to telephony for small and medium-sized businesses. It features a plug-and-play phone system with VoIP subscription service, powerful call routing, and admin features to ensure you never miss another call. Our thoughtfully designed, touchscreen phones offer breakthrough user experiences and bring smartphone-level usability to desk phones.
A complete UniFi Talk system consists of the UniFi Talk application running on a UniFi OS Host, one or more UniFi Talk devices, and UniFi Talk subscription service and phone numbers (optional).
What hardware is required to use UniFi Talk?
- A compatible UniFi Host: We recommend a UniFi OS Console to leverage the built-in UniFi gateway for optimal performance.
- A Cloud Key Gen2 Plus can be used for installations that don’t use UniFi Network.
- Note: A hard disk drive (HDD) is required to store call recordings, but UniFi Talk will still function without one.
- PoE switch(es): We recommend using a UniFi PoE switch to power and connect your UniFi Talk device(s).
- UniFi Talk devices: Only UniFi Talk devices are compatible with UniFi Talk.
Do I have to purchase a UniFi Talk phone number for each of my devices?
In general, UniFi Talk phone numbers can be shared by multiple devices with the groups feature.
The base version of the Phone Touch and Phone Touch Max must be assigned to a user with a unique, directly assigned UniFi Talk phone number and have an Internet connection to function. These phones can share numbers with groups after assignment to an eligible user. The Phone Touch and Phone Touch Max are ideal for configurations where each user is assigned a unique number to make and receive calls.
The Phone Touch (Unlocked) and Phone Touch Max (Unlocked) are ideal for configurations where users only share numbers with groups. These phones do not require assignment to a user with a unique, directly assigned UniFi Talk phone number nor do they require an Internet connection to function.
Internal calls between UniFi Talk users are free and do not require a subscription.
Do I need rollover lines in UniFi Talk?
Where is UniFi Talk available?
Simply Scalable Security
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What is UniFi Protect?
What do I need to use a Protect camera?
Protect cameras must be adopted by a compatible UniFi OS Console running the UniFi Protect application. We recommend the Network Video Recorder or Network Video Recorder Pro since they are dedicated surveillance devices, but you can also use a Dream Machine Pro or Cloud Key Gen2 Plus.
To store footage, you must install a compatible hard disk drive (HDD) in your console or video recorder, but one is not required to simply run Protect.
Some wired cameras, such as the G4 Pro, require a PoE source (e.g., Switch PoE 24 or 48) while others, such as the G4 Instant are powered with an included AC adapter.
Some wireless devices, like the G4 Doorbell, must be connected to a UniFi OS Console and a WiFi network.
Does Protect have recording settings?
Yes, Protect allows you to:
- Set each camera’s recording frequency (e.g., Always, Never, or detection-based).
- Establish Motion Zones, which directs a camera to scan for motion in specific areas, or Privacy Zones, which block surveillance of a particular area by obscuring it during live streams and recordings.
- Configure Smart Detection Zones*, which specifies exactly where your camera scans for motion.
*G4 cameras only
What kind of storage do I need?
You can watch live streams without any storage. However, if you wish to store recordings, you will need a compatible HDD. We recommend surveillance-grade CMR drives for optimal, long-term performance.
Your storage needs will vary based on your camera count and desired recording resolution. For example, a 1TB HDD is capable of storing:
- 9 days of 4K video
- 20 days of HD (1080p) video
Note: Recording capacity can also change based on your camera settings, motion recording frequency, and how many applications you run concurrently with Protect.
WiFi Perfected
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How do I manage my UniFi Access Points (UAP)?
How many WiFi networks (SSIDs) can I have per access point?
Can I wirelessly mesh my APs together?
Note: We recommend connecting no more than 2 meshing UAPs to a wired one to ensure optimal performance.
Door Access Reimagined
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What do I need to use UniFi Access?
- A UniFi OS Console, such as a Dream Machine Pro or Cloud Key Gen2 Plus, running the Access application.
- A PoE switch to connect your Access device(s). We recommend a UniFi PoE++ switch.
- A UA Hub
- A UA Pro or UA Lite reader to control door access in one direction. Two readers are required to control two-way access.
Can a single UA Hub manage multiple doors?
How many UA Hubs can be managed by the Access application?
Do I need to purchase specific maglocks to use UniFi Access?
If your maglock is 24V, you can still connect the UA Hub’s lock dry relay to an external power supply. If you don’t want to power your maglock with an external adapter, though, you can use the UA Hub’s power lock relay.
Does UniFi Access have emergency functionality for fires, lockdowns, and evacuations?
Will UniFi Access remain operational during a power outage?
Plus, you can manually configure locks to be fail-safe or fail-secure, so they can be locked or unlocked during a power outage.