Mitel Phone Manager
Mitel Phone Manager makes day-to-day office communications simple by giving users complete control over their telephone. Not only will this reduce the need for training but also delivers business productivity and customer service enhancements.
Everything You Need In One Place
Remove the need for your employees to learn multiple applications by providing a single, easy-to-use application that delivers call control, messaging, presence, mobility and complete control over their telephone from their PC.
Choose The License To Suit Your Needs
Mitel Phone Manager is available in three levels of user licensing: Outlook, Professional and Team Leader.
Increase Business Productivity
Help employees spend less time trying to connect with colleagues and more time engaged in productive communications with customers with a single, unified experience.
Keep Employees Connected; Anytime, Anywhere
Today’s mobile workforce requires access to secure and reliable communication and collaboration tools, regardless of location, in order to deliver a seamless and consistent service to their customers
- Highlight & dial numbers from desktop and web applications
- Call control from the desktop (answer, hold, transfer)
- Microsoft Outlook add-in for dialing and meet-me conference booking
- Control of do-not disturb and forward state
- Instant messaging (chat)
- Real time presence of all users in the organization grouped by the department
- Detailed individual call history
- Searchable directory of internal and external contacts
- Windows integrated logon win minimal user-side configuration
- Softphone (Requires additional license)
- ACD Agent control
- CRM application support