Remote IT Support | Valley Tel Service
VTS provides fast, secure, and cross-platform remote IT support using ConnectWise Control—keeping your business productive with real-time troubleshooting, maintenance, and system management.Fast, Reliable Assistance—Wherever You Are
At VTS, we believe IT support shouldn’t require long wait times or in-person appointments to be effective. Using ConnectWise Control (formerly ScreenConnect), our team can deliver secure, real-time remote IT support—no matter where you’re located. From resolving urgent technical issues to performing routine system maintenance, we’re able to support your systems quickly and efficiently, keeping your business running without interruption.Instant Support Without the Wait
Whether you’re experiencing a software glitch, need assistance with device configuration, or have a sudden network issue, VTS can respond in real time. Using ConnectWise Control, we securely connect to your system, troubleshoot the issue, and apply fixes on the spot. Our remote access capabilities eliminate the delay of scheduling on-site visits, resulting in faster resolutions and less downtime for your business.
Seamless Remote Administration
Our services go beyond just support—we provide ongoing remote administration to keep your systems healthy and secure. From deploying updates and security patches to configuring network settings and installing essential software, VTS can manage your devices remotely and proactively. This allows us to maintain system performance and address vulnerabilities before they become problems.24/7 Unattended Access
With unattended access configured, VTS technicians can resolve issues and perform maintenance even outside regular business hours—without needing you to be present or logged in. This is particularly beneficial for businesses with after-hours operations, remote teams, or critical systems that can’t afford to go down. Our clients enjoy the flexibility of having reliable support anytime it’s needed.Secure and Private Sessions
Security is a top priority in every remote session. ConnectWise Control uses strong encryption protocols and layered security measures to protect your data during remote access. VTS can manage permissions, restrict access to sensitive systems, and ensure that every session is fully secure and compliant with your organization’s policies.Hassle-Free File Transfers
Sometimes solving an issue requires a specific update or file. With ConnectWise Control, we can quickly transfer files during an active session—whether it’s a patch, configuration file, or utility tool—without needing third-party file sharing apps. This allows us to work faster and more efficiently, reducing disruption to your team.Recorded Sessions for Clarity and Compliance
Every remote session can be recorded for quality assurance, compliance, or training purposes. These recordings serve as a clear log of what actions were taken and can be shared for transparency, reviewed for improvement, or stored as proof of service. It’s just one more way we provide accountability and clear communication.Support for Every Platform
Whether your team is using Windows, macOS, Linux, iOS, or Android, ConnectWise Control allows us to offer full remote support. That means no matter what devices your business relies on, we can help keep them running smoothly.Keeping You Connected, Supported, and Secure
VTS uses ConnectWise Control to provide responsive, secure, and scalable remote IT support. By minimizing wait times and maximizing efficiency, we help your business maintain productivity and resolve IT challenges with ease—without ever needing to step foot in your office.