Privacy Policy

Effective Date: September 12, 2025
Company: Valley Tel Service, Inc. (“VTS”)
Contact: service@valley-tel.com
| 1-888-790-9386

Valley Tel Service, Inc. (“VTS,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, products, and services.

1. Information We Collect

We may collect the following types of information when you use our services or interact with us:

Personal Information: Name, phone number, email address, billing information, and business details you provide when contacting us or purchasing services.
Service Information: Account details, service preferences, and support history.
Technical Information: IP address, browser type, device identifiers, and usage data collected through cookies or similar technologies when you visit our website.
Security & Access Information: For clients using CCTV, access control, intrusion alarms, and managed IT services, certain data may be collected as part of providing and maintaining those solutions.

2. How We Use Your Information

We use the information we collect for purposes including:

Providing, maintaining, and improving our telecom and IT services.
Responding to inquiries, service requests, or technical support needs.
Processing payments and managing accounts.
Communicating about updates, promotions, or company news (with your consent).
Ensuring security, fraud prevention, and compliance with legal requirements.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following situations:

Service Providers: With trusted partners and vendors who help us deliver our services (e.g., equipment suppliers, IT partners).
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

4. Data Security

We take appropriate administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no security system is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights & Choices

You may have the following rights regarding your information, subject to applicable laws:

Accessing and requesting a copy of the personal information we hold.
Requesting corrections or updates to your information.
Opting out of marketing communications at any time.
Requesting deletion of your personal information, subject to service and legal requirements.

To exercise your rights, contact us at service@valley-tel.com
or call 1-888-790-9386.

6. Cookies & Tracking Technologies

Our website may use cookies or similar tools to enhance user experience, analyze traffic, and support functionality. You can adjust your browser settings to refuse cookies, but some website features may not work properly.

7. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Our services are intended for business use and are not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the “Effective Date” at the top of the page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Valley Tel Service, Inc.
2210 NE Stephens St.
Roseburg, OR 97470
Email: service@valley-tel.com

Phone: 1-888-790-9386