![](/wp-content/uploads/2018/07/header-icons.png"){kind=icon}
MiCloud Flex
With MiCloud Flex (formerly MiCloud Enterprise), you can bring unified, mission-critical communications into the cloud for increased efficiency, simplicity and mobility. Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability, and security through our global, mobile cloud.
Key Benefits
Hosted Unified Communications-As-A-Service
Get a complete UCaaS environment with customizable options and seamless integration with top business applications like Microsoft Lync/Skype, Salesforce, Google and more. You get everything you need in one cloud and one solution from the number one cloud provider.
Collaborate Smarter
Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype and other applications into the conversation for true unified communications. MiCloud Flex also boasts robust features including presence-based awareness, instant video communication, visual voicemail, attendant console and much more.
Maximum Flexibility And Scale
Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. Solutions can easily be scaled up or down without time-intensive IT resources allowing your business to grow and add features at your own pace.
Work Anywhere
Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets including Android, Blackberry, iOS and Microsoft devices. This gives customers the freedom to communicate using voice, email, text or chat from any device.
Ideal For Multi-Office Environments
Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.
Delight Your Customers
Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.
Features
<ul class="fa-ul" style="list-style: none;"><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Rich unified communications</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Local number portability</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Direct inward dialing</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Flexible SIP bundles</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Unified messaging</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Multi auto attendant</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Enhanced mobility for smartphones, softphones and tablets</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Audio / Videoconferencing</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Advanced collaboration tools</li><!-- [et_pb_line_break_holder] --></ul>
<ul class="fa-ul" style="list-style: none;"><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Contact center solutions</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Hybrid network solutions (e.g., MPLS, Cross-Connect)</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Mitel survivable gateways with local PRI bundles</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Instant messaging</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>IM/Voice/Video presence</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Teleworker support</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Dual mode handoff</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Single number reach </li><!-- [et_pb_line_break_holder] --></ul>
How It All Works
With MiCloud, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.
Applications
<ul class="fa-ul" style="list-style: none;"><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>MiCloud Contact Center</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>MiCloud Contact Center Live (United States only)</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>MiCloud Vidyo</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>MiVoice Conference</li><!-- [et_pb_line_break_holder] --> <li style="padding-bottom: 15px;"><span class="fa-li"><i class="fal fa-lg fa-check" style="color: #00bf00;"></i></span>Local Survivable Gateway </li><!-- [et_pb_line_break_holder] --></ul>